Are you comfortable bridging the gap between customer needs, technology, and sales — and turning that into solutions that win new business? You’re also curious about how complex SaaS products work and evolve over time. Join one of Europe’s leading HR tech companies, Sympa, and help us design solutions that drive our growth and success across the Nordics.

Type: Full-time, permanent
Location: Copenhagen, Denmark or Stockholm, Sweden (hybrid, with weekly office presence)
Starting date: Summer or early autumn 2026

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics put people at the centre of their strategy. With over 1,000 customers and a strong install base, we’re continuing our growth journey — and now we’re looking for a Solution Architect to play a key role in our sales process, helping us win new business by designing solutions that meet both customer needs and Sympa’s product standards.

As a Solution Architect, you’ll act as the technical authority during the presales phase, helping translate customer requirements into well-designed, scalable solutions. You’ll work closely with Sales, Product, and Services, supporting the full sales cycle from early discussions to project handover. This is a hands-on, customer-facing role where you’ll combine product expertise, communication skills, and analytical thinking to design solutions that create real value and support winning deals.

What you get to do every day

• Act as the technical product expert during the sales process, supporting Sales from RFPs to solution scoping and handover to implementation
• Play a key role in winning new business by shaping solutions, proposals, and customer discussions together with Sales
• Understand customer processes and requirements, and translate them into feasible, scalable Sympa solutions
• Design high-level solution architectures that align with Sympa’s standard product setup and ecosystem integrations
• Deliver compelling product demonstrations and communicate product capabilities and roadmap in a way that supports customer decision-making
• Produce overviews of customer environments, HR processes, and system landscapes
• Ensure proposed solutions are aligned with both customer needs and Sympa product standards
• Collaborate closely with Sales and Services to ensure a seamless transition from sales to delivery
• Contribute to continuous improvement by developing better demos, materials, and scalable presales processes
• Support internal teams by sharing knowledge and strengthening technical product understanding across the organization

What do we offer?

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

As a Solution Architect, you will get
• A key role in shaping how our solutions are designed and delivered to customers
• The opportunity to work at the intersection of sales, product, and customer needs
• A collaborative team environment across multiple countries, combined with a high level of autonomy and ownership in your role
• The chance to deepen your expertise in HR tech and complex SaaS solutions
• A role where your expertise directly impacts both customer success and new business growth

What do we value in our candidates?

We’re looking for someone who thrives in a customer-facing, commercially driven role and enjoys playing a key part in winning new business together with Sales. You are comfortable combining technical understanding with a strong sales mindset, and you see solution design as a critical part of creating customer value and closing deals. You have experience working with SaaS solutions and understand how to design scalable solutions that meet both customer and business needs. You’re proactive, analytical, and able to communicate complex topics clearly to different audiences.

Furthermore, the following experience and skills are needed to succeed
• Experience working with B2B SaaS systems and understanding of how complex software solutions are configured and implemented
• Ability to translate business needs into technical solutions and vice versa
• Strong communication and presentation skills, including experience with demos or workshops
• Experience supporting sales processes or working in a presales environment is highly valued
• Analytical mindset and attention to detail when designing solutions
• Ability to quickly learn new systems, concepts, and product capabilities
• Strong collaboration skills and willingness to work closely with Sales, Product, and Services teams
• Structured and proactive way of working, with the ability to manage multiple opportunities simultaneously
• Professional fluency in English and Swedish or Danish is mandatory
• Experience with HR processes or HR systems is considered a plus

Got your attention?

Great! Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate.

If you have any questions about the role, you can contact the hiring manager:

Thijs Stalenhoef
Chief Product Officer
thijs.stalenhoef@sympa.com