Do you enjoy solving technical challenges and helping customers succeed? Join one of Europe’s leading HR tech companies, Sympa, and help us drive our customers’ success across the Nordics.

Type: Full time, permanent
Location: Aarhus Denmark (hybrid, 2–3 days per week at the office)
Starting date: During summer or early autumn 2026

Over the last 20 years, Sympa has helped some of the largest companies in the Nordics put people at the centre of their strategy. With 1,000 customers, we’re continuing our growth journey – and now we’re looking for a Customer Support Specialist to join our Aarhus office.

As a Customer Support Specialist, you’ll be joining our cross-Nordic support team of 11 colleagues providing technical support of our HR system Sympa. You’ll handle customer tickets and phone calls, independently resolving first-line support cases. With your individual effort, you’ll make sure the team hits their SLA and other KPI measures. You’ll also work closely with our Account Managers and system consultants in Denmark and Sweden. Yes indeed, you’ll have a key role in making our customers happy.

Your daily work consists of providing exceptional service to customers, troubleshooting issues, providing solutions and implementing change requests in the Sympa system. Customer interaction in daily work may vary from support related phone calls, chats and emails to proactive online meetings and webinars in a way that non-technical users can understand.

As a Support Specialist in our Customer Support, you will:

• Provide first line support to customers via tickets, chat, phone, and online meetings

• Troubleshoot and resolve technical product-related issues efficiently and clearly

• Escalate and coordinate priority cases with 2nd line Support teams, Product, Development, and specialist teams

• Implement approved customer change requests in Sympa with precision

• Support onboarding of new customers by assisting the Implementation team with technical expertise and a customer-centric approach.

• Communicate solutions clearly and effectively, ensuring non-technical users understand and feel confident with the outcome.

• Investigate and resolve technical issues by analyzing logs, user data, and system behavior, and testing configurations when needed

• Learn how integrations and data flows function in an HRIS platform

• Work closely with product, implementation and development teams to ensure the best possible Customer Satisfaction

What do we offer?

Sympa is striving for fast international growth while maintaining the agility of a small business, which shapes our work culture. Decisions are made fast, with a flat hierarchy. We are united by a shared purpose: driving success together while having the freedom to innovate, grow, and make a real impact.

As a Customer Support Specialist at Sympa, you will get

• An independent and valued role within a team of highly skilled professionals, with the chance to grow along with your responsibilities in an ambitious working environment.

• To work at a modern, international and fast-growing company and collaborate with people from other countries on a daily basis.

• The chance to make your mark on our journey.

• To be creative in finding the best possible solutions for our customers in various fields of business.

• Opportunity to become a master of Sympa – you will get to learn the system in and out, and act as a trusted advisor for both internal and external stakeholders.

What do we value in our candidates?

The person we are looking for is technically oriented and interested in SaaS, as well as strongly motivated, curious and eager to learn. You truly enjoy problem solving and working with people. If you thrive in a fast-paced environment, are highly organized and able to manage multiple priorities, you’ll go far with Sympa.

Furthermore, the following skills and experience are needed to succeed:

• Native level Danish and professional level English are mandatory

• Experience in technical customer support or in a similar role (e.g. system consultant) working closely with both customers and systems

• Exceptional problem-solving skills

• Willingness to continuously learn new things

• Experience with cloud software, especially ticketing systems (e.g. Zendesk) is considered a great plus

• Ability to work independently and to handle routines

• Excellent verbal and written communication skills

• Customer-oriented way of thinking

• Courage, open-mindedness and a willingness to take responsibility in all customer support tasks.

• Preciseness, diligence and a highly positive attitude in a fast-paced customer support service environment.

Got your attention? 

Great! Send us your application via the system to introduce yourself. The position will be filled as soon as we find the right candidate. If you have any questions on the role, you can contact our hiring manager, Paavo, for this position. 

Paavo Porkka
Head of Customer Support
paavo.porkka@sympa.com